The Support Forum is the best and quickest way to get support for general questions that might have already been answered or can apply to a wide audience. Thousands of members visit the webmaster and support forum helping each other and sharing advice and suggestions on building and monetizing your web site. T35 Hosting staff also visits the forum regularly to help address your questions and help you develop your site.

The Helpdesk allows you to submit personalized support tickets for an issue that might be specific to your account. This method is also the best option for submitting questions that require you to provide sensitive account information. Emergency tickets are answered within 1 hour, while low priority tickets are typically answered in 6-24 hours.

The FAQ (also known as a Knowledgebase) contains the frequently asked questions with their respective answers. This should be your first place you visit when you have a general question about your web hosting account. The FAQ / Knowledgebase is completely searchable, with the ability for members to rank answers as well as submit new questions.

The Live Chat can be used for when you have an immediate question. At this time the Live Chat is not staffed daily, but there usually is someone to assist at least 16 hours a day. If live chat is not available or away, please try one of the other above support options.